Lagos · Customer Experience Consulting & Training
Praden Group
We help founders and growing businesses turn customer experience into their lowest-cost, highest-retention growth lever, not just a support function.
About
Precious "Praden" Omole
Founder & Lead Consultant, Praden Group
Precious "Praden" Omole is the Founder and Lead Consultant of Praden Group, a Lagos-based Customer Experience consulting and training firm. With over 8 years in customer experience and more than 3 years in training and facilitation, Precious has worked across customer support, customer success, sales development, and business growth, helping founders and growing businesses turn customer experience into a revenue driver, not just a support function.
He is the author of Six Secrets That Make People Buy Again & Again, a book on customer loyalty, retention, and relationship-driven growth. Alongside Praden Group, Precious is also Co-Founder of an HR technology venture building an AI-powered recruitment platform connecting employers with job-ready talent, work that feeds directly back into how Praden Group trains professionals to be genuinely hire-ready.
Ebook
6 Secrets That Make People Buy Again & Again
For startups, struggling brands, and ambitious businesses ready to turn customers into lifelong fans.
Testimonials
What people say about working with Praden
"I just wanted to take a moment to express my deepest gratitude to our tutor Mr Precious for the incredible customer service representative training we've just completed. Your patience, kindness, and generosity with your knowledge have been truly inspiring."
Igwe Susan
Training Participant
"Your ability to deliver complex topics so clearly and make them accessible to everyone was truly impressive. I've learned a tremendous amount about what constitutes excellent customer service."
Michael Linus
Training Participant
"I enjoyed the fact that everyone was acknowledged and the level of patience displayed during the training. It was more like an interactive session all through."
Chisom Faith
Training Participant
"Before meeting Precious, I never had a work partner who gets to push me beyond the shores to become better. It was a period of steady growth and development for me. What a great personality."
Benita Mabawonku
Colleague, ISI
"Shadowing Precious was an A+ experience. What stood out most was Precious' willingness to help, and explain things, even without being asked. That level of support made the experience truly valuable."
Steffan Beaufort
Colleague
"Working with Precious was a truly positive experience. He is a reliable team player who consistently shows willingness to support others and contribute whenever needed."
Sylvia Belonwu
Colleague
Contact
Let's talk about your team
Whether it's corporate training, a startup advisory session, or getting your team job-ready, reach out directly.